Refund policy

Return & Refund Policy

We offer a 90-Day Money Back Guarantee, meaning you have 90 days from the date of delivery to request a return and full refund.

To initiate a return, please contact us at support@trynoovi.com.

You will need to provide proof of purchase. Returns must be sent using a tracked delivery method — a tracking number and proof of postage are required for the return to be processed. Return postage is paid by the customer.

Once your return is approved, please send the item to our US return address.

Items returned without a prior return request to our email support will not be accepted.

If you have any questions about returns, please contact us at support@trynoovi.com.

Damages & Issues

Please inspect your order immediately upon receipt. If you notice visible damage, defective items, or an incorrect delivery, we ask that you contact us within 7 days of the delivery date, with a photo or video clearly showing the issue. This allows us to quickly assess the matter and offer a free replacement or other appropriate solution.

Issues reported after 7 days may still be assessed, but handling may differ from the standard process for transit damage.

Exchanges

The quickest way to ensure you receive the correct product is to return the current item. Once the return has been approved, you can place a new order separately.

Refunds

Please contact us at support@trynoovi.com before initiating a return.

Once we have received a valid tracking number confirming the return is on its way, we will begin processing your refund. Refunds are issued to the original payment method within 5-8 working days. Please note that your bank or card issuer may also require additional time to process the refund.

If more than 10 working days have passed since the refund was approved, please contact us at support@trynoovi.com.

Order Cancellation

You can cancel your order at any time before it has been dispatched from our warehouse. Please contact us as soon as possible at support@trynoovi.com and we will handle it promptly.

If the order has already been dispatched, it can no longer be cancelled, but you may still return the item in accordance with our return policy.

Claims & Warranty

Transit damage: Visible damage that occurred during delivery should be reported within 7 days of receipt, as described under "Damages & Issues" above.

Warranty: If you receive a product that is defective or damaged upon arrival, please contact us within 7 days of delivery with a photo or video showing the issue. We will arrange a free replacement at no cost to you. Issues reported after 7 days may still be assessed on a case-by-case basis.

Damaged or Defective Items

For damaged or defective items, we offer a free replacement in accordance with the conditions set out under "Damages & Issues" above.

Company Information

Company name: Nordheim Handel S.R.L.

Trading name: Noovi

Registration number: J2026024572004

CUI: 54481175 

Email: support@trynoovi.com

Recurring Payments

There is no minimum contract period. If you wish to cancel a recurring payment arrangement, please contact us by email at support@trynoovi.com.